Service Rated Good

A DISABILITY charity service based in Rochford is celebrating receiving a ‘good’ rating from the Care Quality Commission (CQC).
Hamelin supports autistic people and others with learning disabilities at Gowlands, based in Sutton Road.
The nine-bed residential facility provides short breaks for people with significant support needs, offering stays ranging from a single night to two weeks.
These stays offer guests day trips and on-site activities, while their families have time to rest and focus on their own well-being.
Gowlands was visited by inspectors in September, who praised the charity’s person-centred approach strong leadership and dedicated staff.
Luke Baldock, Gowlands Service Manager, said: “This was the first time that Hamelin services have been audited under the CQC’s new assessment framework.
“I would like to thank the CQC inspectors and Gowlands staff for their engagement and support throughout the process. We are proud to have maintained our Good rating, which reflects the positive work and dedication of the Gowlands team, and our commitment to development does not end with this rating.
“We already have a plan in place for further enhancement based on discussions with our CQC colleagues.”
Inspectors found that staff shared a clear vision centred on the people they support.
Leaders were described as visible, knowledgeable and supportive, while staff reported feeling valued in their roles.
The report highlighted the kindness and compassion shown by staff, who protected people’s privacy and dignity and treated everyone fairly.
Shoenagh Mackay, Director of Care said: “CQC inspections are a valuable learning opportunity and whilst we’re happy to receive a Good rating, the CQC report also gives us a basis for further development.
“In particular we have already started to enhance some of our reporting processes, which will be rolled out across the charity’s services and not just at Gowlands. I thank Luke and his staff team for their significant efforts in achieving this Good rating.”
Picture: Hamelin staff with people supported at Gowlands. Pic Hamelin
Read more.
Visit: https://leigh-on-sea.news
Facebook: https://www.facebook.com/leighonsea.news
X : @leighonsea_news
Contact us: https://leigh-on-sea.news/contact-us
Email: [email protected]